Front Office Associate
Job description for Front Office Associate at Delta Hotels St. Pierre Country Club, Che stow, Wales
Location:
Delta Hotels St. Pierre Country Club, St Pierre Park, Che stow, Wales, NP16 6YA
Job Number:
24202214
Job Category:
Rooms and Guest Services Operations
Schedule:
Full-Time
Position Type:
Non-Management
Hourly Rate:
£11.44 per hour
Job description:
Situated amidst the serene beauty of Wye Valley and steeped in history, Delta Hotels St. Pierre Country Club offers something unique in the way of its working environment-a combination of classic heritage with modern hospitality. There is a deep connection from the British royal family through literary icons and centuries-long Welsh history within the former manor house that is St. Pierre’s, making this the perfect place for advancing or starting a career in hospitality. This is a great opportunity to be part of a global leader in the market with very good reputation for career and employee satisfaction, being the largest and most prestigious hotel brand in the world, Marriott International.
This article gives a comprehensive details of the role of Front Office Associate at Delta Hotels St. Pierre Country Club with the skills required and special benefits to employees.
Position Overview:
Excellent communication skills, a positive and open-minded personality, and the ability to professionally handle many tasks with an eye for detail are some of the requirements.
Primary responsibilities:
As a Front Office Associate, your daily responsibilities include the following:
Guest check-in and check-out:
You will greet guests warmly and amicably.
Efficient check-in of guests, room allocation, and activation of room keys.
Guest check-outs, settlement of disputes on charges, and ensuring that the guest leaves the hotel satisfied.
Guest service:
Responding to guest calls, messages, and inquiries on the services offered by the hotel, amenities in the rooms, or the surrounding area.
Provide clear instructions within the hotel and to the surrounding attractions or sights.
Inform the guests about the amenities provided in the hotel, which includes leisure club, dining facilities, and golf services.
Collaboration with other departments such as housekeeping for preparation of the rooms and swift settlement of guest complaints as Front Office Associate.
Reservation handling:
Reservations and cancellations confirmation and processing.
Problem-solving and flexibility:
Flexibility and solution-oriented approach to meet the needs of the guests.
Teamwork:
A close collaboration with team members from other hotel departments, especially housekeeping and reservations, for a seamless guest experience.
Keep a positive and cooperative attitude toward colleagues for a team-oriented environment as Front Office Associate
Participate in team meetings and training sessions to enhance your skills and the knowledge of operations within the hotel.
Administrative duties
Recording guest details and transactions accurately
Process payments and engage in cash or credit card transactions.
Updates guest data in the hotel reservation systems.
Requirements and qualities.
The following are qualifications that every individual candidate must have to deliver high services when performing the job. To feel welcomed and comfortable is, therefore, very key on entry into the hotel as a guest. Good warm people-orientated approach, personality, which ought to be friendly and affable and positive attitude characterizes this quality
Strong communicative skills:
Being the primary contact of a guest, the Front Office Associate should possess excellent verbal and written communication skills. To effectively answer guest queries and provide them with necessary information to solve problems, she or he should possess appropriate skills.
Team-oriented attitude:
The role requires collaboration with multiple departments and colleagues, making teamwork essential. A positive attitude and the willingness to collaborate with others will help ensure the team's success.
Multitasking and time management:
The Front Office Associate will work on multiple tasks at once, including check-in processes as well as the receipt of phone calls and coordination with housekeeping. Multitasking and prioritization skills are essentials in dealing with conflicting priorities.
Problem-solving skills:
Flexibility and the ability to think critically is necessary in delivering an uninterrupted guest experience. Be it raising a guest concern or solving a problem of booking, one needs to be sharp-witted and not panic at all.
Technical knowledge:
Hotel management software and the basic office applications such as email and spreadsheets will be needed for reservations, processing payment, and handling guest information.
Physical
stamina:
This job post will require the employee to stand for extended periods and can lift lightly object and move around the hotel.
Working hour and flexibility
This is a 40-hour full-time position scheduled to work 5 days, which includes weekends. Schedules will vary, including early and late hours, based on the operational needs of the hotel. If you require flexibility, we are happy to explore ways to accommodate your need to ensure a healthy balance of work and life, and we will do this.
Benefits and Services:
At Delta Hotels, employees are valued and recognized for their effort and commitment. Along with a competitive hourly rate of £11.44, there are various benefits for employees, which include.
Free membership at the leisure club and reduced golf rates that promote good physical and mental health
Resources to maintain emotional well-being and an employee assistance program as well
Tasty, diverse food is served here at the Associate Dining Facility.
You will be outfitted with uniforms for easy access.
Discounts are:
Perks at Work, which provides discounts from retail, restaurants, theatre, and more.
Exclusive hotel accommodations around the world in Marriott Hotels for employees and associates’ friends and family, dining and beverage discounts of 20%, retail discounts of 30%, and spa and wellness discounts of 20% at Marriott Hotels Worldwide.
Recreation and amusement:
20 days of annual leave, plus 8 public holidays, increasing with length of service.
Pension fund and life insurance for the future
Career development:
Opportunities for career development within the Marriott family of brands
Comprehensive training and development programs to help employees expand their skills and grow in the hospitality industry
Flexibility:
Focus on work-life balance and a willingness to discuss flexible work arrangements to meet personal needs
Celebrations & Recognition:
Monthly employee-oriented events
And recognition ceremonies toward a positive and entertaining environment at work.
Opportunities for being rewarded for excellent performance and contributions to the team.
Why Delta Restaurant by Marriott?
As part of Marriott International, Delta Hotels offers individuals the opportunity to be a part of a global hospitality industry leader. With strengths in United States, Canada, and the United Kingdom, with other key markets, Marriott offers opportunities for growth as well as career advancement to an extent that is rarely found elsewhere.
Join the Delta Hotels team and become an integral part of a company putting purposeful service and meaningful relationships with guests at the forefront.
FAQ
1. If this role sounds great for you ?
Begin your career at Delta Hotels St. Pierre Country Club and become part of a legacy of excellence in hospitality!
2. Which are, primarily, among the primary responsibilities of the Front Office Associate?
Including checking in and checking out guests’ accounts, room reservations management, answering various inquiries received from guests and coordinating various services with the other sections.
3. Qualification to apply for this post.
Good communication, a team player, good at multitasking and good at solving problems.
4. Technical skills required for the position?
The requirements to manage reservations and payment entail knowledge of hotel management software as well as office applications that would be in use, for instance email and spreadsheets.
5. What are the working hours of the post?
It is a full-time job requiring 40 hours of work per week, that will include weekends with flexible scheduling to maintain the perfect balance between work and life.
6. What are the employee benefits?
A competitive salary, health benefits, meal discounts, and membership in the leisure club; in addition to this, discount stays are available at Marriott hotels worldwide.
7. Is there scope for upgrading in this job?
Yes, career development opportunities and comprehensive training programs are available within the Marriott International family of brands at Delta Hotels.
8. How does Delta Hotels support work-life balance?
Delta Hotels helps employees achieve work-life balance by offering flexible working hours and well-being, both mental and physical, with facilities available for recreation.
9. What is the hourly rate for the Front Office Associate?
The hourly rate will be £11.44 an hour.
10. How do I apply for the Front Office Associate position?
Anyone who wishes to apply can apply online or request to Carrie Rushworth.